Assigning Tags to Interactions

You can assign tags to Interactions, where the tag serves as a reminder or keyword that can be later used to retrieve the call details and for segmentation in interaction analysis.

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To assign tags:

1.

In the Icon pane, click .

2.

Select the check box adjacent to the interaction that you wish to tag.

3.

From the Action drop-down list, choose Tag.

4.

From the Set Tags drop-down list, select the check box adjacent to the tag that you wish set.

5.

Click Save.

6.

Open the Time line for the interaction. Notice the link to the tag that you just added.